TUI customers charged for unnecessary testing after travel agency canceled flights
TUI customers have received bills for coronavirus tests that they cannot use after their vacation is canceled.
Potential vacationers have expressed frustration with ordering the kits from government-approved Chronomics suppliers, with which TUI has partnered.
While the Bargain Service slashed the price of tests for Britons wishing to escape, some were stung after their flights were canceled.
Lucy Barnes prepared for a trip to Greece with her two children and her best friend by ordering an amber test kit for £ 90 from Chronomics.
When TUI canceled the vacation because the destination was still on the Amber List, the single mom tried unsuccessfully to prevent the tests from coming.
“You can’t contact them, you can’t get a number,” the 27-year-old told the Mirror.
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“I have now received a flight aptitude test, a day two test and a day eight test. I even refused one of the packages.
“On May 20, prior to their arrival, we were told the order had been canceled so we thought we would get our money back.”
The Manchester mom isn’t the only person struggling to cancel her order.
Ali Green from Northampton had to fly to Zakynthos only for TUI to cancel his vacation, meaning he no longer needed the amber package.
“I contacted Chronomics for a refund, that was over 2 weeks ago,” he told the Mirror.
“Since then I have emailed them about four times but no response, but have continued to receive automated emails from them and so far two of my tests in the mail.
“Probably the worst (experience) ever because there is absolutely no contact from them.
“I feel like they stole my money and made a runner.”
Others have reported having had a much more positive experience with Chronomics.
Taz wrote online that she booked a TUI package with the company.
“The lateral flow test for our return trip was delivered by post two days before we left the UK and we brought it with us – everything was very easy and well organized,” she said. declared.
After being contacted by the Mirror, a spokesperson for TUI said Lucy and Ali would be reimbursed.
The Mirror has contacted Chronomics for comment.