Jet2, easyJet, TUI, Ryanair and British Airways refund policies and how to know if you are eligible
For many enthusiastic vacationers, it has been hard to resist the prospect of booking a trip abroad after 16 months of travel restrictions.
For some who have been quick, it may no longer be possible to go abroad for various reasons.
The government reviews travel rules every three weeks, so it can be difficult to know where you stand with your flight bookings.
Read more: Nadhim Zahawi confirms that vulnerable children will soon be eligible for the Covid vaccine
Depending on the status of your plans, you might now be faced with the prospect of requesting a refund from your airline.
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While some airlines are making their stance on refunds and new bookings clear, in other situations it is not that straightforward, reports Birmingham Live.
What happens if you get a positive Covid test before you fly? What if a country went from the green list to amber? Or more worrying, what if it turns red?
Here, we take a look at the current refund rules for each of the major airlines, and under what circumstances you can get your vacation money back if things go wrong.
Remember that the government reviews the green, orange and red lists every three weeks.
Tui has a “vacation promise” that clearly states the circumstances under which you can get your money back.
He says if the Foreign, Commonwealth and Development Office (FCDO) advises against non-essential overseas travel, you’ll get a full refund for your vacation. Alternatively, you can switch to another date at no cost.
The same applies if the government of the destination you are traveling to decides to impose a quarantine on arrival without giving you the opportunity to present proof of a negative Covid-19 test or proof of being fully vaccinated. .
If the borders of the country you are traveling to close on arrivals in the UK, you will get a refund or the option to change reservations free of charge.
If you have a reservation to a redlisted destination, which requires you to quarantine at a hotel upon your return, you may also get a full refund or the option to book again.
If Tui needs to cancel your trip for any of these reasons, they will contact you with your options – you don’t have to do anything to initiate this process.
Ryanair will not reimburse you if your scheduled flight is operational and there is a delay of less than five hours.
You can, however, change the date, time or route of your flight up to two and a half hours before your flight departs, if you get a positive Covid test.
If your booking was made between June 10, 2020 and now, you can change the flight without paying a flight change fee if you don’t want to travel due to Covid-19 issues – there are two changes you can make to travel before December 31, 2021.
In response to a number of requests for reimbursement on Twitter, a Ryanair representative clarified: “Our services are non-refundable”.
The airline also states, “It is your responsibility to ensure that you are aware of all mandatory Covid-19 travel requirements, including testing requirements, before you fly.”
Ryanair has details of each country’s restrictions on its website, but it cautions travelers: “We can only inform customers whether a flight is operational or not. We cannot provide information regarding tests / documents. necessary because they are beyond our control. “
EasyJet is a bit more helpful in explaining his stance on the Covid restrictions.
If the country you are traveling to is redlisted within 28 days of travel, you will be able to make changes immediately without charge or easyJet credit.
If they cancel your vacation because the country stays red, they’ll give you a full refund back to your original payment method.
The same is true if the government makes short-term changes or adds the country you are traveling to on the Red List within seven days of your scheduled departure.
If your chosen destination is on the Orange List as your departure date approaches, you can make changes free of charge up to 24 hours before your departure. If you cancel, you will get vacation credit for your next trip.
If FCDO advises against all but essential travel to the chosen destination, your trip will be canceled and you will be reimbursed.
If there is a known routine quarantine requirement in your destination and your proof of a negative test or vaccination status does not mean you are exempt, you will be able to cancel or modify this reservation for free.
In agreement with Jet2 changes and refund policy, if your vacation has been canceled by the airline due to Covid-19, your vacation will be automatically canceled and they will process a full refund within 14 days.
If you’ve booked a flight but need to self-isolate due to a ping on the NHS Test and Trace, you can change your flight, free of charge, at a later date.
You will only be covered if you have to cancel your trip because you are sick with Covid-19 if you purchased a Jet2insurance policy on or after April 9, 2020.
In accordance with advice from the UK Civil Aviation Authority, Jet2 has stated that delays and / or cancellations resulting from circumstances related to Covid-19 will be treated as extraordinary circumstances and therefore will not be eligible for a compensation under regulation EC261 / 2004.
British Airways has a “book with confidence” policy which means you can change your dates, destination or cancel if you need to at no additional cost.
The company confirmed on Twitter that under its current policy, if the country you are traveling to moves or remains on the redlist after you are within three weeks of traveling, you are entitled to a refund. He adds, however, “Please keep in mind that our policies are subject to change.”
Some European flights have been suspended until August 16 – if that includes you and you can’t find a suitable alternative, you can request a cash refund.
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